As a customer trying out the services of a dry cleaner for the first time, it’s normal to walk in with high hopes. But if you walk out the door later disappointed because your suit lost its perfect fit, or worse, you found damage or missing buttons, it’s enough to become skeptical of the entire process. Unfortunately, these experiences aren’t unusual. In fact, they are some of the most common complaints people have about some dry cleaners.
If you're keen to know the top complaints, keep reading! This post covers the most frequent frustrations people have and, more importantly, what a good dry cleaner does differently.
You drop off your favorite shirt, and when you pick it up, it’s shrunk, discolored, or has a torn seam. This is one of the most frustrating and costly mistakes dry cleaners make. It often happens because staff members don’t read the care label, use the wrong settings, or rush the cleaning process.
Nothing throws off your day like realizing your pants didn’t make it home—or worse, you ended up with someone else’s clothes. Lost or switched items usually mean the dry cleaner isn’t tracking garments properly.
You take in your jacket because of a stain, and it comes back looking exactly the same. It’s either ignored or barely touched. Some cleaners don’t pretreat stains—or worse, don’t know how to treat them at all.
Clean clothes shouldn’t smell like chemicals, mildew, or heavy perfumes. When they do, it usually means the machines aren’t cleaned regularly or dirty solvents are being reused too many times.
You expect to pay $10, but your final bill is $22, and no one warned you about the “delicate fabric fee” or “extra pressing charge.” This happens when cleaners aren’t upfront about costs.
You walk in and get barely a hello. You ask a question, and they give you a rushed answer—or worse, a shrug. Poor customer service is one of the biggest deal breakers in Dry Cleaning Services, especially when you trust them with expensive or sentimental items.
You drop off your clothes for same-day dry cleaning, but they aren’t ready until two days later—and no one told you. That’s not just inconvenient, it’s unprofessional!
One visit, your clothes look perfect; the next visit, they come back wrinkled or still dirty. Inconsistency is a sign of a shop that lacks systems or doesn’t train its staff well.
A dry cleaner who treats a wedding dress the same as a dress shirt is asking for trouble. Specialty items like leather jackets, beaded gowns, or silk scarves need custom care.
At Premier Cleaners, we know how frustrating it is to put your trust in a dry cleaner only to be disappointed by careless handling, harsh chemicals, or inconsistent results. But one bad experience shouldn’t be the reason you stop caring for your clothes the way they deserve.
We’re here to change the way you think about dry cleaning.
Welcome to Premier Cleaners, where we redefine garment care with precision, sustainability, and a true customer-first approach. We proudly use the GreenEarth® cleaning process—a non-toxic, environmentally friendly dry cleaning solution that’s gentle on your fabrics, safe for your family, and far kinder to the planet than traditional methods. Whether it’s your everyday wardrobe or your most delicate pieces, our process preserves texture, color, and fit like no other.
Visit us in Westford, Massachusetts, for service you can feel good about—no harsh chemicals, no surprises. Have questions? Call us at 978-600-1991 or email us at info@premiercleanersma.com.
